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Last updated: July 19, 2026
We are here to help
Contact Pool Direct Supply for product questions, model comparisons, compatibility checks, shipping and delivery questions, order status, commercial quotes, tax-exempt orders, warranty support, returns, or general assistance.
Contact details
Phone or text: (817) 587-4397
Email: hello@pooldirectsupply.com
Hours: Online ordering and customer-service inquiries are accepted 24/7. We respond within 12 business hours.
Business address: 445 Capricorn St, Cedar Hill, TX 75104
Our business address is not a retail showroom, warehouse, pickup location, or authorized return location unless we confirm otherwise in writing. Do not send returns to the business address without written return authorization.
To help us respond quickly
- For product questions: include the product name or link, intended use, pool type and size, required specifications, and delivery ZIP code.
- For delivery questions: include whether the destination is residential or commercial, pool access conditions, whether unloading equipment is available, and whether you need an optional service.
- For order support: include your order number, purchaser name, and the best phone number to reach you.
- For damage or missing-part reports: include photos of the product, packaging, shipping label, and signed delivery receipt or bill of lading.
- For tax-exempt orders: provide a complete and valid resale or exemption certificate before the order is finalized.
PayPal Pay Later Messaging
Step 1: Choose message placement
Click the button below and then hover over your page to select a placement.
Step 2: Paste and save
You have copied the placement for the Product Page.
Go back to the App Embeds section, and in the Paypal Advanced Settings, paste the copied value into the Product Page field and click the 'Save' button in the top right corner.