Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last updated: July 19, 2026

This Return, Refund & Cancellation Policy applies to purchases made from Farmer Direct Supply.

Because many of our products are large, heavy, freight-shipped, manufacturer-direct, configured, special-order, or made to order, customers must review this policy carefully before purchasing.

30-DAY RETURN-REQUEST WINDOW

For most eligible products, you may request a return within 30 calendar days after delivery.

Submitting a return request does not automatically mean the return is approved.

Product-specific or manufacturer-specific return terms disclosed on a product page, quote, invoice, order confirmation, or other written communication may be more restrictive and will control for that product.

RETURN ELIGIBILITY

Unless Farmer Direct Supply agrees otherwise in writing, an eligible return must be:

• New and unused
• Unfueled
• Unassembled
• Uninstalled
• Unmodified
• Complete and in resalable condition
• Free from damage, dirt, corrosion, weather exposure, or jobsite wear
• Returned with all manuals, hardware, accessories, labels, promotional items, and included components
• Returned in the original packaging, crate, and pallet, where applicable
• Supported by proof of purchase
• Covered by written return authorization
• Sent to the return address and by the shipping method specified by Farmer Direct Supply

The authorized return location may be a manufacturer warehouse, distributor warehouse, or another designated facility. It is not necessarily our Texas business address.

BUYER-REMORSE RETURNS

The following are treated as buyer-remorse returns:

• Change of mind
• Incorrect measurement
• Incorrect model selection
• Compatibility mistake
• Unsuitable installation site
• Duplicate purchase
• Failure to obtain permits or approvals
• Refusal to accept an undamaged delivery
• Failure to provide required unloading equipment
• Failure to prepare a safe and accessible delivery site

When an eligible buyer-remorse return is approved, the customer is responsible for:

• Actual original outbound shipping costs
• Return shipping costs
• Freight charges
• Storage charges
• Reconsignment charges
• Redelivery charges
• Manufacturer or distributor restocking fees
• Additional packaging, crating, or pallet costs
• Other nonrecoverable costs associated with the order or return

These costs can be substantial for freight and oversized products.

FREE-SHIPPING ORDERS

“Free shipping” means Farmer Direct Supply paid or absorbed the original shipping expense.

If a free-shipping product is returned for buyer-remorse reasons, the actual outbound shipping cost may be deducted from the refund.

HOW TO REQUEST A RETURN

Email hello@farmerdirectsupply.com and include:

• Order number
• Customer name
• Product name
• Model and serial number, if applicable
• Reason for the return
• Description of the product’s current condition
• Clear photographs of the product
• Clear photographs of all packaging, crates, and pallets
• Details of any assembly, installation, use, or modification

Do not return or ship the product until written authorization has been issued.

Unauthorized returns, collect shipments, refused deliveries, or products sent to the wrong address may be rejected and may result in additional charges.

RETURN SHIPPING AND RESTOCKING FEES

Unless a return results from Farmer Direct Supply’s error or an approved freight-damage claim, the customer is responsible for all outbound and return shipping expenses.

A manufacturer, distributor, or warehouse restocking fee may apply. Any known fee will be disclosed when the return is authorized.

If a returned product arrives used, incomplete, damaged, improperly packaged, modified, weather-exposed, or outside the authorized return condition, the refund may be reduced or denied to the extent permitted by law.

EXCHANGES

Approved exchanges are generally handled as:

1. A return of the original eligible product; and
2. A separate new order for the replacement product.

The customer is responsible for applicable freight charges, return shipping, restocking fees, and price differences.

ORDER CANCELLATIONS

Contact Farmer Direct Supply immediately to request a cancellation.

A cancellation request is not effective until Farmer Direct Supply confirms it in writing.

An order may become noncancelable once:

• A manufacturer or distributor accepts the order
• Inventory is allocated
• Production begins
• Materials are ordered, cut, configured, or fabricated
• Custom engineering or drawings begin
• Freight is booked
• The order ships
• Farmer Direct Supply or a supplier incurs a nonrecoverable cost

Custom, made-to-order, configured, and special-order products may become final sale once production or procurement begins.

If a cancellation fee applies, we will disclose the known charge before confirming the cancellation.

Orders that have already shipped cannot be canceled and must follow the applicable return process.

If an approved cancellation results in a refund, Farmer Direct Supply will issue the refund to the original payment method within 5 calendar days after the cancellation is confirmed.

DELAYED OR BACKORDERED PRODUCTS

If an order cannot ship within the promised timeframe, Farmer Direct Supply will provide any notice, revised timeline, consent request, refund, or cancellation option required by applicable law.

A customer who properly cancels an eligible unshipped product after receiving a delay notice will receive a full refund for that canceled product.

Farmer Direct Supply will issue the approved refund to the original payment method within 5 calendar days after the cancellation is confirmed.

REFUNDS

After an authorized return is received and inspected, Farmer Direct Supply will notify you whether the refund has been approved and identify any permitted deductions.

Farmer Direct Supply will issue every approved return refund to the original payment method within 5 calendar days after inspection and approval.

Your bank, card issuer, financing provider, PayPal, or other payment provider may require additional time to process and post the refund after Farmer Direct Supply issues it.

The following amounts are generally nonrefundable unless the return is caused by our error, covered by an approved damage claim, or applicable law requires otherwise:

• Original shipping
• Return shipping
• Freight accessorial charges
• Storage charges
• Redelivery charges
• Reconsignment charges
• Expedited shipping
• Installation or site-preparation costs
• Manufacturer or warehouse restocking fees
• Nonrecoverable payment costs, where lawful
• Other nonrecoverable order expenses

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Inspect every shipment immediately upon delivery.

Report freight damage, concealed damage, incorrect products, shortages, or missing components to hello@farmerdirectsupply.com within 24 hours whenever possible.

Include:

• Order number
• Photographs of the product
• Photographs of the packaging
• Shipping label
• Serial number, if applicable
• Signed delivery receipt or bill of lading
• Description of the issue

Do not discard packaging or install, operate, modify, repair, or return the product until Farmer Direct Supply provides instructions.

Freight-damage claims are handled separately from ordinary buyer-remorse returns.

A product that develops a defect after delivery may be handled through the applicable manufacturer warranty rather than through the ordinary return process.

Manufacturer warranty remedies may include replacement parts, technical support, repair, or replacement at the manufacturer’s discretion.

If an approved damage, defect, incorrect-product, or missing-product claim results in a refund, Farmer Direct Supply will issue the refund to the original payment method within 5 calendar days after approval.

PAYMENT DISPUTES AND CHARGEBACKS

Please contact Farmer Direct Supply first so we can investigate and attempt to resolve the issue.

Nothing in this policy removes any lawful right you may have through a card issuer, bank, regulator, or court.

Knowingly submitting false information, falsely claiming that an order was unauthorized, or seeking both a refund and a chargeback for the same amount may constitute fraud.

Country/region

Refund policy