Shipping policy

SHIPPING POLICY

Last updated: July 28, 2026

Farmer Direct Supply offers free standard shipping on all orders delivered within the United States.

This policy applies to purchases made from Farmer Direct Supply. Product-specific delivery requirements may be disclosed on the applicable product page, quote, invoice, or order confirmation.

FREE SHIPPING ON ALL ORDERS

Free standard shipping applies to all orders delivered within the United States.

Free shipping covers the standard shipping or freight service selected by Farmer Direct Supply. It does not include optional or additional services requested by the customer, including:

• Expedited shipping
• Inside delivery
• White-glove delivery
• Installation or assembly
• Unloading labor or equipment
• Storage caused by a missed delivery
• Redelivery
• Reconsignment
• Address correction
• Ferry service
• Other customer-requested services outside standard delivery

Any known charge for an optional or additional service will be disclosed before it is added to the order.

ORDER PROCESSING

After placing an order, you will receive an email confirming that Farmer Direct Supply received it.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

Before accepting and releasing an order, Farmer Direct Supply may verify:

• Payment authorization
• Product availability
• Product configuration
• Delivery address
• Freight access
• Supplier availability
• Customer contact information
• Required unloading arrangements

Eligible orders are processed during normal business days, Monday through Friday.

If a product is backordered, unavailable, incorrectly priced, or cannot be fulfilled under the stated terms, Farmer Direct Supply will notify you promptly.

Depending on the circumstances, we may:

• Request approval for a revised delivery estimate
• Offer an alternative product
• Void a payment authorization
• Cancel the affected product
• Issue an applicable refund

SHIPPING TIMES

Order cutoff:

12:00 p.m. Central Time

Handling time:

2 business days, Monday through Friday

Transit time:

3 business days, beginning after the carrier receives the shipment

Orders placed after the 12:00 p.m. Central Time cutoff will begin processing on the next business day.

FREIGHT AND OVERSIZED DELIVERIES

Large, heavy, palletized, crated, or oversized products may be delivered by a freight carrier, specialized carrier, or manufacturer delivery service.

Standard freight delivery is generally curbside and does not include:

• Installation
• Assembly
• Placement inside a building
• Unloading labor or equipment
• Removal of packaging or pallets
• Transport across unsafe or inaccessible private roads

The customer is responsible for:

• Providing a complete and accurate delivery address
• Providing a working daytime telephone number
• Responding to delivery-scheduling requests
• Preparing a safe and accessible delivery location
• Providing any required forklift, tractor, loader, dock, crew, or unloading equipment
• Inspecting the shipment upon delivery

MISSED DELIVERIES AND ACCESS PROBLEMS

The customer may be responsible for additional costs caused by:

• A missed delivery appointment
• An incorrect or incomplete address
• Failure to respond to the carrier
• Failure to provide required unloading equipment
• An unsafe or inaccessible delivery location
• Storage
• Redelivery
• Reconsignment
• Address correction

These additional costs are not standard shipping charges and are not included in free shipping.

DELIVERY INSPECTION

Inspect every shipment immediately upon delivery.

For freight deliveries:

• Count all packages, pallets, and crates
• Inspect the packaging and visible product
• Photograph the shipment before removing packaging
• Record visible damage or shortages on the delivery receipt or bill of lading before signing
• Keep all packaging, crates, pallets, straps, labels, and damaged components

Report freight damage, concealed damage, incorrect products, shortages, or missing components to hello@farmerdirectsupply.com within 24 hours whenever possible.

Include:

• Order number
• Photographs of the product
• Photographs of the packaging
• Shipping label
• Serial number, if applicable
• Signed delivery receipt or bill of lading
• Description of the damage, shortage, or missing item

Do not discard packaging or install, operate, modify, repair, or return the product until Farmer Direct Supply provides instructions.

DELAYS

Delivery estimates may be affected by circumstances outside Farmer Direct Supply’s reasonable control, including:

• Manufacturer delays
• Supplier backlogs
• Material shortages
• Severe weather
• Seasonal demand
• Carrier capacity
• Road restrictions
• Factory shutdowns
• Labor disruptions
• Government action
• Transportation interruptions

If an order cannot ship within the promised timeframe, Farmer Direct Supply will provide any notice, revised timeline, consent request, refund, or cancellation option required by applicable law.

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Shipping policy