Shipping policy

SHIPPING POLICY

Effective and last updated: August 31, 2026

This Shipping Policy applies to purchases from Pool Direct Supply, operated by Zeto International LLC.

FREE STANDARD SHIPPING

Standard delivery is normally 3 to 5 business days after an order is released, depending on product, supplier, and destination. Freight and oversized items may take longer and are scheduled with you by the carrier.

Pool Direct Supply provides free standard shipping on every order delivered to all 50 United States. There is no minimum order value required.

Free standard shipping covers the standard parcel, freight, specialized carrier, or manufacturer delivery service selected by Pool Direct Supply.

Free standard shipping does not include optional services or additional costs caused by customer requests or delivery problems. Services and charges that are not included may include:

• Expedited shipping
• Inside delivery
• White glove delivery
• Installation or assembly
• Unloading labor or equipment
• Liftgate service when requested or required
• Ferry service
• Storage following a missed delivery
• Redelivery
• Reconsignment
• Address correction
• Additional services requested by the customer
• Charges caused by an inaccurate address, inaccessible location, missed appointment, or failure to provide agreed unloading equipment

Any known optional charge will be disclosed and approved before it is added to an accepted order.

Free shipping applies within the United States only. International delivery is not included and requires written confirmation of availability, shipping cost, customs requirements, taxes, duties, and delivery conditions.

ORDER PROCESSING AND ACCEPTANCE

After an order is submitted, Pool Direct Supply will send an acknowledgement confirming that the order was received.

An automated acknowledgement, payment authorization, or checkout confirmation does not necessarily constitute final acceptance.

Before accepting and releasing an order, Pool Direct Supply may verify:

• Payment authorization
• Product availability
• Product configuration
• Delivery address
• Delivery access
• Customer contact information
• Supplier availability
• Freight requirements
• Unloading arrangements
• Fraud or identity verification information

If an order cannot be fulfilled under the advertised terms, Pool Direct Supply may contact the customer to approve revised terms, offer an alternative product, cancel the affected product, void the payment authorization, or issue an applicable refund.

DELIVERY TIMES

Processing and delivery times depend on the product, supplier, destination, carrier, season, and delivery method.

Delivery estimates displayed on a product page, written quote, checkout, or order confirmation are estimates unless Pool Direct Supply expressly guarantees a delivery date in writing.

Business days are Monday through Friday and exclude United States federal holidays.

If an order cannot ship within the promised timeframe, Pool Direct Supply will provide any delay notice, revised estimate, cancellation option, consent request, or refund required by applicable law.

TRACKING

Tracking information will be provided when available.

Tracking may not become active until the carrier receives and scans the shipment. Manufacturer direct and freight orders may use separate tracking or delivery scheduling systems.

PARCEL DELIVERY

Smaller products may be delivered by UPS, FedEx, USPS, or another parcel carrier.

The customer is responsible for providing a complete and accurate address and a secure location where delivery can be completed.

FREIGHT AND OVERSIZED DELIVERY

Large, heavy, palletized, crated, or oversized products may be delivered by a freight carrier, specialized carrier, or manufacturer delivery service.

Unless expressly stated otherwise, standard freight delivery is curbside.

Standard freight delivery does not include:

• Installation
• Assembly
• Placement inside a building or backyard
• Movement to an equipment pad
• Unloading labor or equipment
• Packaging or pallet removal
• Transport across unsafe or inaccessible private property

The customer is responsible for:

• Providing a complete and accurate delivery address
• Providing a working telephone number
• Responding to carrier scheduling requests
• Disclosing residential, commercial, gated, rural, restricted, or limited access conditions
• Preparing a safe and accessible delivery location
• Providing any required forklift, loading dock, pallet jack, crew, or other unloading arrangement
• Inspecting the shipment at delivery

MISSED DELIVERIES AND ACCESS PROBLEMS

The customer may be responsible for documented additional costs caused by a missed appointment, incorrect address, failure to respond to the carrier, undisclosed access restriction, unsafe delivery location, storage, redelivery, reconsignment, address correction, or failure to provide agreed unloading arrangements.

DELIVERY INSPECTION

Inspect every shipment promptly.

For freight deliveries, whenever reasonably possible:

• Count every package, pallet, and crate
• Inspect the packaging and visible product
• Photograph the shipment before removing packaging
• Record visible damage or shortages on the delivery receipt before signing
• Keep all packaging, pallets, labels, straps, and damaged components

Report visible damage, concealed damage, shortages, missing components, or an incorrect product as soon as possible, preferably within 24 hours.

Email hello@pooldirectsupply.com and include:

• Order number
• Photographs of the product and packaging
• Shipping label
• Serial number where applicable
• Signed delivery receipt where applicable
• Description of the problem

Do not discard packaging or install, connect, operate, modify, repair, or return the product until Pool Direct Supply provides instructions.

ADDRESS CHANGES

Contact Pool Direct Supply immediately if a delivery address is incorrect.

An address change may not be possible after an order has been released or shipped. Documented carrier charges resulting from a customer requested address change may be charged to the customer after disclosure.

DELAYS OUTSIDE OUR CONTROL

Delivery may be affected by supplier backlogs, manufacturer delays, severe weather, material shortages, seasonal demand, carrier capacity, road restrictions, factory shutdowns, government action, labor disruption, or transportation interruption.

Pool Direct Supply will comply with applicable notice, cancellation, consent, and refund requirements when a delay affects a promised shipping time.

CONTACT INFORMATION

Online ordering is available 24 hours a day.

Customer service is available 24 hours a day, seven days a week by phone and text at (817) 587 4397.
Email and contact form messages may be submitted at any time and are normally answered within 12 business hours.

Pool Direct Supply
Operated by Zeto International LLC
Email: hello@pooldirectsupply.com
Phone: (817) 587 4397
Website: pooldirectsupply.com
Business mailing address: 445 Capricorn St, Cedar Hill, TX 75104, United States

The business mailing address is not a retail showroom, customer pickup facility, warehouse, or returns address.