Answers
Frequently asked questions
If the answer you need isn't here, call or text. Most questions about fit, hydraulics and getting a machine off the truck are faster to answer on the phone than in writing.
Open 24/7, the Cedar Hill, Texas office, not a call center
- (817) 587-4397Call or text the same number
- Manufacturer warrantyNamed on every product page
- Fitment guidanceWe help you compare before you buy
- Cedar Hill, Texas445 Capricorn St, a real address
Ordering and availability
Are all products shown in stock?
The product page indicates whether the selected variant is currently available to order online. Many products ship directly from manufacturer or distributor inventory rather than from our Texas business address. If an unexpected availability issue affects an order, we will contact you promptly with the available options, including an alternative product or cancellation with a full refund for the unshipped item.
Can I place an order for any product in the catalog?
Products that display an active price and Add to Cart button are offered for purchase through the website. Products that require a written quote, special configuration, or delivery review are handled through our Request a Quote process.
How do I request a quote?
Use the Request a Quote page and include the product, configuration, intended use and delivery ZIP code. We reply within 12 business hours.
Compatibility
How do I know whether an attachment fits my tractor?
Compare the exact tractor and loader model, horsepower, lift capacity, hitch or quick-attach interface, PTO and hydraulic requirements with the product documentation. No single specification confirms compatibility. See our compatibility checklist, or tell us your tractor and we'll walk you through hitch category, PTO input and hydraulic flow, and flag anything that looks wrong for your machine.
Can Farmer Direct Supply guarantee compatibility?
No. We help you compare; we don't guarantee fit. Final fit must be confirmed against current manufacturer information and the exact machine configuration.
Shipping and delivery
Is standard shipping free?
On most orders, yes. Free standard shipping is included on most orders delivered within the United States, and it covers the standard shipping or freight service we select. Some oversized or freight-only items are quoted for your delivery address instead, and the product page tells you when that applies before you buy. Optional or customer-requested services may cost extra. See our Shipping Policy for complete details.
Why do some products ask me to request a shipping quote?
Because the honest freight cost on those items depends on where they are going, what access your site has, and what equipment is available to unload. Rather than guess and surprise you with a charge afterwards, we price it for your address. Fill in the delivery options form on the product page, or call us and we will work it out on the phone.
Will I need equipment to unload?
Probably. Freight delivery is curbside and the driver will not unload it for you. Large items may require a forklift, tractor, skid steer, loading dock or another suitable unloading method, or two to three people. Unloading labor and equipment are not included in free standard shipping. See the delivery day checklist.
What should I do if a shipment arrives damaged?
Inspect before signing. Count the packages, photograph the shipment before removing packaging, and record any visible damage on the delivery receipt or bill of lading before the driver leaves. Keep all packaging, crates, pallets and straps, and contact us within 24 hours. Undocumented damage is difficult to claim.
Payments, financing, returns and warranty
Is there a cheaper way to pay?
Yes. Pay by wire transfer or Zelle and you save 5% on the whole order. Those methods cost us nothing in card processing fees, so we pass that straight back to you. See our Payments page for every option, or request a wire invoice with the discount already applied.
Is financing available?
Orders under $1,000 split into 4 interest-free payments with Shop Pay, on eligible orders and subject to approval. Larger orders, most of our equipment, split into 3, 6, 12, 18 or 24 monthly payments, from 0% to 36% APR depending on your credit. Checking your options at checkout does not affect your credit score. Shop Pay Installments is provided by Affirm; see lender terms for full details. More on our financing page.
Can I return equipment?
Most eligible products have a 30-calendar-day return-request window. Written return authorization and the conditions in our Return, Refund & Cancellation Policy apply. Do not ship a return before approval. Return freight on oversized items is at the buyer's cost and can be substantial.
Who provides the warranty?
Coverage follows the applicable manufacturer warranty where one is provided. A product page states that Farmer Direct Supply is an authorized dealer only where we hold written authorization or a valid authorized distribution relationship for that brand. We can help route eligible warranty claims. See warranty information.
Do you match prices?
Yes, on the total delivered price for an identical in-stock item from an authorized US retailer, before purchase or within 7 days after. See the price match policy. The fastest way to request one is to call or text (817) 587-4397.
Contact
Email hello@farmerdirectsupply.com or call or text (817) 587-4397. Open 24/7, every day. We reply within 12 business hours.
Real human support
Didn't find your answer?
Tell us your tractor and we'll walk you through hitch category, PTO input and hydraulic flow, and flag anything that looks wrong for your machine.
- No pushy sales
- No commission
- We tell you when something won't work
Next step
Get a written quote
Tell us the machine and the job. We'll come back with pricing, configuration and what you'll need on site to take delivery, within 12 business hours.