Manufacturer Warranty Policy

Last updated: July 14, 2026

Most products sold by Pool Direct Supply are covered, if at all, by the applicable manufacturer’s limited warranty. Warranty duration, coverage, exclusions, registration requirements, commercial-use rules, and remedies vary by manufacturer and product.

Manufacturer warranty controls

The manufacturer’s written warranty supplied with the product or linked on the product page controls the warranty claim. Pool Direct Supply does not expand, replace, or create a manufacturer warranty unless we expressly provide a separate written warranty.

Do not assume every product includes the same warranty or that labor, travel, installation, removal, freight, consumables, normal wear, weather damage, downtime, or consequential loss is covered.

Authorized-dealer status

A product page may state that Pool Direct Supply is an authorized dealer only when we have written authorization or a valid authorized distribution relationship for that brand. Warranty eligibility may depend on purchasing through an authorized channel, registering the product, and following manufacturer instructions.

How to request warranty support

Email hello@pooldirectsupply.com with your order number, product name, model, serial number, date the issue began, description of the problem, troubleshooting already completed, and clear photos or video. We may request an installation invoice, maintenance records, delivery documents, or other information required by the manufacturer.

We will help route the claim, provide proof of purchase, and communicate with the manufacturer where appropriate. The manufacturer normally makes the final coverage and remedy decision.

Typical warranty exclusions

• Improper assembly, installation, anchoring, wiring, plumbing, fueling, maintenance, storage, transport, or operation.
• Use outside published specifications, including incompatible pumps, filters, heaters, plumbing, flow rates, electrical supply, gas supply, equipment pads, or site conditions.
• Accident, abuse, misuse, neglect, corrosion, pests, fire, flooding, lightning, freezing, hail, wind, snow, or other environmental events unless expressly covered.
• Unauthorized modification, repair, attachments, parts, software, or removal of serial numbers.
• Normal wear items, consumables, cosmetic damage, routine maintenance, and shipping damage that was not timely documented.

Shipping damage is not a warranty claim

Freight damage, shortages, and missing packages must be reported under the Shipping & Delivery Policy as soon as possible, preferably within 24 hours of delivery. Keep all packaging and delivery documents.

Installation and local compliance

Unless Pool Direct Supply separately agrees in writing to provide installation, the customer is responsible for qualified installation, permits, inspections, engineering, foundations, utilities, site preparation, and compliance with manufacturer instructions and local law. Improper installation may void the warranty.